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COVID19-test
Red's Bar & Grill
Open for Dine-In and To-Go
Room Service
Not Currently Available
Wigwam Bar
Open for Dine-In and To-Go
LeMond's Aveda Salon - Spa
Open for Salon and Spa Services
Fitness Center
Open
Tennis Courts
Open
Pools
Open
Golf Courses
Open
Housekeeping
Available for stays four days or longer

Well-being & safety initiatives

Precautions


At The Wigwam our priority is first and foremost the safety and well-being of our guests & team members. We continue to closely follow the coronavirus (COVID-19) situation, both domestically and abroad. We are in regular contact with local authorities. Our teams are monitoring the most up-to-the-minute information provided by the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), the Governor's Office of Arizona, and the Mayor's Office of Litchfield Park.
 

GBAC STAR™ Facility 

We are thrilled to announce that our facility has achieved GBAC STAR™ facility accreditation from the Global Biorisk Advisory Council (GBAC), a      Division of ISSA - The Worldwide Cleaning Industry Association, to prevent and respond to outbreaks. 
We remain committed to upholding the highest standards of cleanliness across our entire hotel. We have implemented heightened precautions in sanitization, disinfection, and cleaning measures as guided by the CDC and WHO. We are undertaking the following measures to maintain a safe and healthy environment:
 

Travel Safely

  • handwash
  • social-distancing
  • weare-mask
We encourage all guests and employees to continue to take precautions, including frequent hand washing, social distancing, and covering coughs and sneezes to prevent the spread of the coronavirus. More prevention measures may be found on the CDC website.
Wishing you good health and safe travels!
Covid 19 care at Wigwam Arizona
  • We have implemented new cleaning protocols which follow U.S. Centers for Disease Control and World Health Organization recommendations. Our cleaning team is using peroxide-based cleaners that are effective against viruses.
  • We are in constant communication with our team members to reinforce our sanitization safety procedures in both guest facing and back of the house areas. High traffic areas are being cleaned with increasing frequency.
  • All departments have implemented hand washing and sanitizing procedures to take place multiple times during the day.
  • All team members are prohibited from reporting to work with a respiratory illness that can be transmitted to others and they get their temperature checked before every shift.
  • If at any point a guest feels ill, they should stay in their room and contact the front desk immediately. A member of our team will inform you of your options and take the proper steps to ensure the we all stay safe.
 
The wide open spaces of The Wigwam ensures that guests staying at the resort can easily abide by social distancing directives, while enjoying time together, making The Wigwam the perfect destination for a Staycation to relax, recharge and reset.
the-wigwam-swat-team

The Wigwam SWAT Team

As a commitment to ensure guests' and associates' health and safety, the resort has introduced new cleanliness and social distancing guidelines under The Wigwam Cares Wellness policy. Guests can also expect the resort's new SWAT (Sanitation and Wellness Awareness Team) to be a friendly and helpful resource and provide a peace of mind during their stay.
Restaurants at Wigwam Arizona

Restaurants

We are undertaking the following measures to maintain a safe and healthy environment:
  • Our employees will be wearing masks and will complete hand washing and sanitizing procedures before and after interacting with each guest.
  • All guests are asked to wear a mask while walking around the restaurant.  Your mask can be removed while seated at the table. 
  • All team members have completed the ServSafe Training from the U.S. National Restaurant Association.
  • We have implemented enhanced cleaning protocols and are following the recommendations of the U.S. Centers for Disease Control and World Health Organization.
  • Red's Bar & Grill and Wigwam Bar dining room and patio have been reconfigured to abide by all physical distancing directives.
  • All menus will only be used once and disposed of after each use.  A digital menu is available as well.
We kindly ask for your cooperation with the following:
  • Do not congregate in groups around the restaurant, including the bar top, and remain 6ft. from one another.
  • The bar top is open. Please refrain from sitting or standing at the bar top.
  • We are not able to accept parties larger than 10 people.
  • Please see the restaurant host to be seated.  We ask that you do not seat yourself, allowing us to ensure the tables are properly sanitized between guests.
For our guests that would prefer to enjoy The Wigwam culinary experiences from the comfort of their own home, we will continue to offer to-go service.
Tower Pool & Oasis Pool

Tower Pool & Oasis Pool

  • In order to allow us to continue to manage the pool occupancy levels, a wristband is required to access the pool areas.  Pool wristbands are limited to 4 people per room. Thank you for your cooperation!  
  • The lounge chairs have been reconfigured, to allow for proper physical distancing
  • All guests are asked to wear a mask while walking around the pool areas.  A mask is not required while in the pool or while seating at a lounge chair, 6ft. away from others. 
  • We have implemented enhanced cleaning protocols, which follow U.S. Centers for Disease Control and World Health Organization recommendations.
  • All team members have completed the ServSafe Training from the U.S. National Restaurant Association.
  • Please maintain a 6ft. distance from others.
  • Do not congregate in groups of 10 or more
  • The bar top is open. Please refrain from sitting or standing at the bar top.
  • Please limit your time at the pool, to allow others time to enjoy the pool as well.
  • No outside food or beverage in the pool area.
  • Lounge chairs may not be "reserved".  The Wigwam reserves the right to clear all items off pool chairs that are left unattended.
LeMond's Aveda Salon - Spa

LeMond's Aveda Salon - Spa

  • Currently offering Salon and Spa services
  • By appointment only
  • All Salon and Spa staff will be wearing masks and will complete hand washing and sanitizing procedures before and after interacting with each guest
  • All guests of the salon and spa must wear a mask
  • All guests & staff of the salon and spa will get a health check & temperature taken upon entering the salon
  • All guests of the salon and spa must sign health waivers
 
Golf

Golf

Before Your Round
  • When booking a tee time we are encouraging all guests to pre-pay. This may be done by clicking here OR over the phone at (623) 935-9414. We are only accepting credit card payments in shop (no cash).
  • Upon arrival at the course, guests should carry their own clubs to the staging area.
  • Guests may request a single-rider golf cart or choose to share a cart with another member of their group. Guests may also choose to walk.
  • Club staff will be on hand to usher guests to their golf carts (if riding) or, if walking, to a service team member for check-in.
  • All guests will check-in with a service team member outside of the golf shop. If pre-paid, guests may forego entering the golf shop, all others will be queued to ensure minimal occupancy inside.
  • If a guest needs golf balls, a glove or other merchandise from the golf shop, four golfers will be allowed in the shop at a time. In addition, credit card machines and countertops will be sanitized following each transaction, and golf shop doors will be left open.
  • Golf carts will be sanitized prior-to and after play.
On-Course Etiquette
  • Leave flagsticks in the hole while putting.
  • Avoid using on-course ball washers.
  • Fists pumps and elbow dabs are encouraged over handshakes.
  • On-course food and beverage will be available at the halfway house and by beverage carts and include: Hot dogs, Pre-packaged snacks and candy, Canned or bottled beverages. Credit card machines and countertops will be sanitized following each transaction.
After Your Round
  • Following golf, guests may take their golf clubs directly to their vehicle. Clubs will not be cleaned unless requested.
  • If a golf cart was used, guests may take their cart to their car, unload personal belongings and then return to cart staging.
  • Upon returning to the cart staging area, we ask that guests empty trash in the trash containers provided.
  • The service staff will sanitize golf cart following play.
The Fitness Center

The Fitness Center

  • A face mask is required at all times while in the Fitness Center.
  • We ask that everyone maintains a 6ft. distance from others.  This may require leaving an empty machine between guests.
  • Please limit the number of people in the Fitness Center to 6 at one time.
  • We are asking that Members and Guests limit their time at the Fitness Center to 45 minutes, to allow for others to use the Fitness Center as well.
  • The use of the Fitness Center is limited to Country Club Members and Resort Guests only at this time. This policy will be closely monitored and enforced to ensure availability of the Fitness Center for all of our Members and Guests
  • Enhanced cleaning protocols, which follow U.S. Centers for Disease Control and World Health Organization recommendations.
  • Posted signage of all current guidelines.             
meetings-covid-safety

Meetings and Events

 

  • Our employees will be wearing masks and will complete hand washing and sanitizing procedures before and after interacting with each guest.
  • All team members have completed the ServSafe Training from the U.S. National Restaurant Association.
  • We have implemented enhanced cleaning protocols and are following the recommendations of the U.S. Centers for Disease Control and World Health Organization.
  • All share equipment and meeting amenities will be properly sanitized before and after each use or will be single use only. 
  • Seating capacities and event space floorplans have been reconfigured to abide by social distancing directives.
  • Pre-package and grab n' go offerings available.  
  • Flatware will be provided as a roll-up or pre-packaged plastic ware
  • Sneeze guards are utilized for all food presentations
Our Commitment to Guests

Our Commitment to Guests

Travel Flexibility and Support

Therefore, we are implementing the following policies:
  • For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by September 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
  • For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and September, 2020, we will allow the reservation to be changed or canceled at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
Our team takes great pride in the role we play in the lives of our customers and guests. Rest assured that as circumstances continue to develop, one thing will remain constant: We will make our decisions with the health and well-being of our customers, guests, team members, and community as our highest priority.

In Words of Our Guests

"Fantastic stay. Great blending of outstanding service in a safe, COVID observant manner. Historic resort with great food and beverage, scenic golf courses and refreshing pools tucked into a small town suburb of Phoenix"
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